Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the intuitive Help Center built into Frozen Peach Web Hosting’s Web Hosting Control Panel. It offers an elaborate database with frequently asked questions and in–depth how–to articles prepared by our well–trained technical support staff.

  • Top quality support service

  • Educational Video Clips

  • If you would rather see how a task is fulfilled or how an issue is fixed, rather than just reading about it, check out our collection of instructional video tutorials. They address many different issues and will help you swiftly understand how to work with our Web Hosting Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock customer care service and come with a 60–minute ticket response time guarantee. Our proficient customer service technicians will be online for you 24x7x365 and will fix any issue that you might face within less than one hour after the helpdesk ticket submission. In the majority of instances, a reply will be provided to you in less than 20 minutes.