Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Each assistance request you submit to us will be dealt with within maximum one hour. If your ticket or email needs further assistance from a system administrator, we will forward it and leave a comment to notify you that your issue is being examined. If you make use of our Managed Servers package, any of the services included there will be completed at a time of your choosing.

  • Top quality support service

  • A First–Rate Client Support Service

  • We’ll be online for you 24x7 to answer any inquiries that you may have connected with our Web Hosting Control Panel and any of the applications that we have preinstalled for you on the server. In case you also need assistance tackling server management procedures, you can have a glimpse at our Managed Servers package, which includes backup hard disk space, Operating System updates every week, server monitoring and restarting services, as well as troubleshooting and installation procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped our Web Hosting Control Panel with an extensive knowledgebase, which features extensive explanations of all its features and functionalities. Furthermore, we have created exhaustive video tutorials that will further teach you how to perform a given task or troubleshoot a frequently experienced issue. All the help articles and the tutorial videos are easily accessible from every Web Hosting Control Panel section via the Videos and Help buttons located in the upper right corner.