A 99.9% Server Uptime
Our cloud hosting platform is based on a stable, top–class hardware architecture and a strongly modified Linux distribution. So, regardless of what your web site is, or how many web site visitors you have, or even if there is a denial–of–service assault, our servers will stay up and running and your sites will stay visible online.
All our Linux cloud hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is crucial that you also build your own network architecture. That is why we built a custom–configured internal network in all our datacenters. Relying on premium–quality Juniper switches and routers, our internal network allows for stupefyingly fast data transfer rates and is completely redundant.
Because of this, you will enjoy a 99.9% network uptime in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, irrespective of which hosting solution you’ve chosen.
A 30–Day Money–Back Guarantee
Like with any other service, if it’s your money at stake, you can’t feel truly safe. Because of this, with each of our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you don’t feel pleased with our service or if you need to use an even more powerful hosting solution, like a VPS servers or even a dedicated servers – we will give you your money back in full, without concealed fees or repayment charges.
24/7 Technical Support
We’ve conscientiously chosen each single member of our 24x7 support department so that we can offer the best support that you can possibly get. Each one of our support engineers has many years of experience working with hosting accounts behind his back, so they know very well what they are doing. Plus, they are available to you 24–7–365 – you will be able to contact them whenever you want and they’ll respond back to you ASAP.
Their average ticket response time is well under 20 minutes, while with other hosting distributors you have to wait around for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your queries will be replied to in under one hour.