Despite the fact that this is not the most importantaspect in order to identify a dependable cloud hosting supplier from a bad one or a reseller from a real provider, being able to call and talk with a live person is a sign that you are not working with a one-person firm and that you can reach someone any time you're looking for support. The telephone support for web hosting services may vary from common to expert, which means that the problems that can be resolved through a phone call differ based on the particular company. In the general case, these issues are more basic and include billing or first level technical issues because more difficult issues generally require a support ticket where both you and the administrators can track the proceedings with a given situation. However, the option to call your provider will save you lots of time and efforts for the numerous small issues which may eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Hosting

Our cloud hosting plans include telephone support 14 hrs per day even on official holidays, therefore if you do not have an account yet, you will be able to phone us and find out more about our solutions or whether we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you are able to contact the telephone number that is nearer to you. If you are an existing customer, we will help you in a timely manner with all the general and billing issues and with a number of tech matters so as to save you time and efforts - we are aware of the fact that often it's much easier speak with a live person to get things done without delay. Certainly, some issues simply cannot be taken care of on the phone, so in such a case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you need to learn more about the packages, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complex issues could require a ticket so as to give some time to our tech support team to investigate, we're able to help you with quite a lot of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have an international number where you are able to reach us.