In case you’re a website owner, a problem can always crop up and it doesn’t automatically have to be related to the web hosting service. For instance, something might go wrong when you update a script or some important content may be edited or erased accidentally. Irrespective of what the essence of the problem may be, you will need to contact the respective client care staff and ask them to retrieve a backup or to assist you in fixing the problem that you are struggling with. How fast they’ll do this will predetermine the length of time that your sites will be unavailable. For particular sites such as community websites or online stores, a prolonged downtime interval can often mean losing visitors and money. That’s why, it’s very important for you to use the services of a web hosting company that provides not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any email that you send is just sixty minutes, even in case you contact us during weekends and public holidays. Regardless of the nature of your issue or query, we will lend a hand instantaneously and will provide you with the needed information to fix any problem with your sites. The actual response time commonly doesn’t surpass fifteen to twenty minutes, which goes to say that you can just forget about waiting for hours and hours to get a problem resolved or even worse – waiting around one whole day only to get an answer that more info is necessary while nothing is sorted out. We will offer you assistance in a timely fashion because we realize just how invaluable time can be in the dynamic digital era. The one-hour reply guarantee applies to any technical or billing question that you may have in regards to our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support staff members will be at your disposal all the time and they’ll respond to any support ticket that you post via the hosting Control Panel within maximum one hour. The ticket response time is guaranteed no matter if you have a general query relating to your semi-dedicated server or you face an obstacle and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we are available 24/7 to address any technical, general or billing issue. In case you get in touch with us about anything that’s within our power, we’ll resolve it before we reply to you, which means that you won’t have to wait around for hours or days while the problem lasts. In case there is something that you need to do on your end, we’ll supply you with the needed details – what workable solutions to try, what steps to take, etc.