A live chat is among the many ways of communication provided by some hosting suppliers as part of their support service. Determined by the supplier, the chat is used for pre-sales, billing and/or tech support. This way of communication is quicker as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything as compared to a phone call with an agent. In addition, when the issue that you experience requires some time to be reviewed and dealt with, you will be able to do something else at the same time instead of just waiting, as you would have to do when you call. You can also use a live chat assistance service without spending a dime as long as you have Internet accessibility even if your website hosting supplier is located in another country and they do not have a local phone number you can call.

Live Chat Support in Cloud Hosting

As we believe that numerous problems are quickly resolved when you chat with a live person, we supply a live chat service for all of our potential and current clients. Our chat is accessible every single day and our support representatives will assist you with a wide range of questions and situations. If you aren't our client yet, you'll be able to find out more about our cloud hosting packages and the website hosting platform in general so that you can be certain that your web sites will function properly on our servers. In case you already have an account and you've got some questions or you experience any kind of issues with any of our services, you can join us on the live chat and we can provide the necessary info or assist you to troubleshoot the issue. You will have to open a trouble ticket for specific problems that require more time or the help of a sysadmin, but for numerous standard troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, so any time you have any questions regarding our semi-dedicated servers, you can get in touch with our customer care team at any moment regardless of whether you've already obtained an account or not. Generally, the chat service is for pre-sales, billing and common questions and problems, but we can assist you with a lot of tech questions too. We will help you pick the proper package for your websites if you don't have an account yet, we can answer any billing questions or concerns you may have or we can assist you with setting up your new email address on your PC or smartphone - all of this will be done promptly since our live chat service is available all the time, every single day. Every time you want help, you'll be able to talk to a representative and save a long time.