If you’ve purchased a hosting package and you’ve got some inquiries about a concrete function/feature, or if you have bumped into a certain challenge and you need support, you should be able to touch base with the respective client support team. All web hosting providers deploy a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, due to the fact that the fastest way to solve a problem most often is to send a ticket. This form of correspondence renders the responses exchanged by both parties simple to follow and enables the customer care staff members to escalate the issue if, for example, an administrator needs to become involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you have to have no less than 2 separate accounts to touch base with the technical support staff and to actually administer the hosting space. Incessantly switching from one account to another might be a burden, not to mention the fact that it requires a very long period of time for the vast majority of hosting companies to respond to ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting isn’t separate from the hosting account. It is included in our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you want with just a couple of clicks, without having to log out of your hosting account. The ticketing system comes with a quick-search field, which will help you find virtually any ticket that you’ve already sent, if required. Plus, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to handle a particular problem even before you actually open a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can receive swift assistance at any moment and if our client support team advises you to do something in your hosting account, you can do it straight away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more efficient to manage everything from one single place, which is the reason why we’ve implemented a support ticket system into the in-house developed Hepsia hosting Control Panel, which is available with each single semi-dedicated server package. This will permit you to handle the communication with our client support staff together with your disk space, which implies that you won’t need to remember one more login name for another interface. You’ll be able to post a new ticket or to check the status of an old one with less than several mouse clicks whilst you are browsing the content hosted in your account. In addition, you can look through older tickets using an intelligent search functionality or have a look at applicable knowledgebase articles with solutions to common complications. The integrated ticketing system is strictly monitored 24x7x365 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.