24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting plans are round-the-clock, which means that you can forget all about waiting for a few days to receive assistance. In case you are not our client yet, you can phone us, chat with an agent or send an e-mail. In case you do have an account, you are able to open a support ticket in addition to the other three ways of communication. You're able to pick the most appropriate way to contact us based on what your location is or what hardware you're using. We can easily assist you for more or less any webhosting-related query that you may have or problem that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you're able to reap the benefits of our 24/7 tech support services even on official holidays. All of your websites will be available all the time and so will we. With numerous contact options, you'll be able to select the best way to get in touch with us and learn more about our services in case you don't have an account yet, or request support if you are already our customer. You'll be able to call us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with a one-hour response time warranty, even though it rarely takes more than 20 minutes to get assistance irrespective of the nature of the problem. With our customer and tech support services, we are available for you anytime you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
Each VPS server package that we provide features 24/7 customer and tech support, therefore in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to get in touch with us anytime, even holidays and weekends. For your benefit, we supply different ways of communication - phone support with several local numbers internationally, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues since it is easier to keep track of what is going on. The maximum warranted reply time for all of the emails and tickets is one hour, however it hardly ever takes that long to get assistance. In case you add the Managed Services upgrade that we provide, our administrators can also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone if you run a whole server, that's why each and every dedicated server that we provide includes 24/7 support with 1-hour response time guarantee whatever the situation. The service is absolutely free for all issues with your server or the software that was installed by our administrators during the setup, therefore you'll be able to get in touch with us as many times as you need, even during holidays. You can either open a support ticket from your billing section or you can send an email message, and the actual response time for both rarely surpasses thirty minutes as we have admins available 24-7-365. In case you require general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you can use our live chat service and speak with a representative online. For third-party software support, we offer a Managed Services upgrade, which you're able to add to your server package from the billing Control Panel.